Age Restrictions
All persons ordering from this site must be 18 years of age or older and may not order for any persons under this age. By placing an order with us, you are confirming that you are at least 18 years of age.
According to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor subject to a maximum fine of £1,000, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000.
Age Verification
By having access to the Penzance Gin website you have confirmed that you are at least 18 years of age.
Dispatch & Delivery
We aim to dispatch all orders received before 2pm on the same day. If for some reason your order is going to be delayed we will notify you of this. Please note our carriers only deliver Monday to Friday. We offer a standard delivery 2-3 working day delivery service.
Refunds On cancellation or return of products, we will make a refund to you of the full value of the payment made to us, excluding delivery charges, where applicable. A refund of the original delivery charge will be given (if applicable) in the instance of incorrect, damaged or faulty goods or if your order is cancelled within 7 working days from the day after which you have received the goods .
Where you paid for products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited. Where you paid for products using gift vouchers, refunds will be made in gift vouchers of equivalent value. Where you part-paid for products using gift vouchers and the remainder by payment card, the amount charged to your payment card will be re-credited to your payment card account.
Secure Payments We are passionate about the service we offer and that includes our approach to security. Maintaining your privacy is a priority which is why we use Payment-Sense, a third party payment specialist. They are one of the largest independent payment processors in the UK and are compliant to the highest level in payment card industry data security standards (PCI DSS). So you can be assured that all the information you enter is safe and secure.
Data Protection We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
- We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
- We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes: Your name, address, phone number and email address.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings to help us understand your needs and continue to improve our service.
